Plaid Brown Kimono

At Nous Sommes, we want you to feel completely confident with your purchase. To ensure a smooth shopping experience, we’ve designed our exchange and refund policy with your convenience in mind.

• Checking Your Order: Upon delivery, we kindly ask you to open your package and check your items for sizing, fit, and any concerns while the courier is present. This allows you to try the pieces and make sure they meet your expectations.

 

• On-the-Spot Exchange or Refund: If for any reason the item isn’t quite right, you can request an immediate exchange or refund before receiving the package. The courier will facilitate the return on the spot, ensuring a quick and hassle-free process.

 

• Final Confirmation: Once the courier leaves and the package is received, we are unable to offer refunds or exchanges, as the opportunity to inspect and return the item is provided at the time of delivery.

Contact Us:

For any other inquiries, please contact our customer service at [noussommesshop@gmail.com] or [through our Instagram direct message].

We appreciate your understanding and support in helping us maintain the quality and care that goes into each Nous piece. If you have any questions, our team is always here to assist you!

Shipping:

Your style essentials will reach you in 3-5 working days.

Payment:

Currently, we only offer cash on delivery (COD).
Returns & Exchanges:

• Exchange within 3 days; return during delivery.
• Keep items fresh with tags and original packaging.
• Contact us for a pickup or mention a return to the courier.
• A refund or exchange is processed after inspection.

Contact Us:

Any questions? Shoot us an email at noussommesshop@gmail.com.

Privacy:

Your data is secure with us. We value your privacy.

Quality Assurance:

We guarantee high-quality products. Notify us of any issues within 7 days.

Promotions:

Keep an eye out for exclusive offers and promotions.

General Conditions:

Follow specific guidelines for returns and exchanges.
Nous reserves the right to decline requests not meeting conditions.