Nous Return and Exchange Policy

At Nous, we strive to ensure your satisfaction with every purchase. Our return and exchange policy is designed to make the process smooth and convenient for you.

Exchange Policy:

  • If you wish to exchange an item, you can do so within 3 days from the date of delivery.
  • The item must be in its original condition, with all tags and packaging intact.
  • To initiate an exchange, contact our customer service within the specified time frame.
  • We will arrange for a courier to pick up the item from your location.
  • Once the returned item is received and inspected, we will process the exchange.
Return Policy:

  • If you need to return an item for a refund, you can do so while the courier is at your door during the delivery.
  • Ensure the item is in its original condition, with all tags and packaging intact.
  • Inform the courier of the return request, and they will facilitate the return process on the spot.
  • Once the returned item is received and inspected, we will process the refund.
General Conditions:

  • All return and exchange requests must be made within the specified time frames.
  • Items must be unworn, undamaged, and in their original packaging.
  • Nous reserves the right to reject returns or exchanges that do not meet these conditions.

Contact Us:


For any return or exchange inquiries, please contact our customer service at [noussommesshop@gmail.com] or [through our Instagram direct message].

Thank you for choosing Nous. We appreciate your trust in our commitment to providing you with high-quality products and exceptional service.